Crafting Connections.
Elevating Experiences.
We help restaurants and hospitality professionals strengthen guest experiences, build high-performing teams, and drive long-term success.
Through hands-on training, structured coaching, and actionable service techniques, we give teams the tools they need to elevate hospitality and maximize revenue.
The Reality of Hospitality:
Passion, Challenges, and Opportunity
It’s the pride you take in small details that guests might never notice, but you never miss.
It’s the pressure to deliver a flawless experience, even on your hardest days.
It’s the long hours, the emotional investment, and the moments of connection that remind you why you chose this work in the first place.
We understand the weight you carry. The expectations, the sacrifices, and the quiet victories that often go unseen.
We know what it feels like to want more for your team, your guests, and yourself, even when the path forward isn’t always clear.
At Elevate, we’re here to help you turn that passion into something lasting.
Stronger teams, stronger guest relationships, and a stronger future for your business and career.
We know what it takes because we've lived it. And we know that lasting success starts with one thing: investing in your people.
For Restaurant Owners and Managers:
Success isn’t just about revenue or efficiency. It’s about empowering your team with the tools, support, and leadership they need to create extraordinary guest experiences and sustainable business growth.
For FOH Professionals:
Hospitality is your path to personal and professional growth. Mastering guest engagement, emotional intelligence, and team dynamics can turn every shift into a stepping stone toward lasting success.
That’s where we come in.
Whether you’re building a stronger team or building your personal brand, we deliver the tools, training, and leadership strategies that turn passion into profit, and service into pride.
Which role do you serve?
With over 40 combined years of industry experience, we’ve seen what makes restaurants shine. And what holds them back.
We’ve blended time-tested principles with fresh insights to help owners, managers, and FOH professionals build stronger relationships, deliver unforgettable guest experiences, and create cultures that inspire loyalty and pride.
When you lead with your heart and purpose, you create more than success. You create lasting loyalty, pride, and impact.
Service with Heart
Leadership with Purpose
Service That Speaks for Itself
“Over the years, I have had the opportunity to experience world-class hospitality services Mary and Thiago have provided me in many different situations and occasions. As a businessman, I've had the opportunity to invite business associates to power lunches, happy hours, and executive dining experiences. The service delivery and food presentation can make or break a business deal, and in every instance, Mary and Thiago set the appropriate tone for the occasion.When dining with family and friends, Mary and Thiago made each occasion a memorable one that was enjoyed by all. The gifts and skills they possess of customer hospitality experiences are successful and transferable. ”— Ken G.
“Mary and Thiago are the real deal! Their passion for hospitality isn’t just about great service, it’s about transforming the industry from the inside out. Having worked alongside them, I can say firsthand that they don’t just talk about elevating hospitality, they live it. Any restaurant or service pro looking to level up, take note: these two are bringing something special to the table.”— Frank Z.
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