Staff Training & Development
Training That Tips the Scales
Our staff training programs are designed to turn good teams into unforgettable ones by building confidence, emotional intelligence, and connection at every guest touchpoint. Whether it’s mastering first impressions or creating lasting memories, we help your FOH team bring your restaurant’s best to life.
The Goal:
— Build stronger first impressions and guest relationships
— Increase check averages and upselling confidence
— Improve team cohesion, communication, and retention
What’s Included:
Frontline Team Training (2 sessions, 2 hours each)
Interactive, hands-on training that equips staff with hospitality fundamentals, emotional intelligence skills, and service recovery strategies.
“Art of Hosting the Evening” Masterclass
An advanced guest experience workshop focused on creating personalized, memorable dining journeys through presence, tone, and timing.
Guest Cue Reading and Emotional Intelligence Training
Practical techniques to help staff read non-verbal guest signals, adjust service accordingly, and build stronger emotional connections.
Scripting from First Contact to Final Goodbye
Customizable verbal strategies to elevate guest interactions at every touchpoint, from greetings to farewells.
Roleplay and Feedback Loop
Dynamic, real-time roleplay scenarios with coaching and feedback to build confidence and adaptability under pressure.
Micro-Connection and Memory Techniques
Training staff to create small but powerful guest memories that drive loyalty and repeat business.
Service Recovery Training
Frameworks and language strategies for gracefully handling mistakes or guest complaints, turning service errors into loyalty opportunities.
Team Culture Mapping Workshop
Collaborative workshop that strengthens team communication, shared standards, and emotional alignment around service goals.
Optional Enhancement:
30-Day Performance Check-In
A follow-up visit to observe real-world performance, identify strengths and gaps, provide fresh coaching, and reinforce training for sustainable impact.
Exceptional service is the key to building guest loyalty and consistent revenue. Our training programs equip your team to deliver experiences so personal and engaging that guests won’t just leave happy, but they’ll keep coming back. In a crowded market, it’s repeat business that drives real growth, and the best way to earn it starts with a better FOH team.